ODOUR MANAGEMENT & COMMUNITY RELATIONS: How to Build Positive Relationships
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THE IMPORTANCE OF COMMUNITY IN ODOUR MANAGEMENT
[/vc_column_text][vc_column_text]Odour is a byproduct of many industrial and commercial activities. Operators must have effective odour management strategies in place. And, you must consider how odour emissions impact your neighbours. If tensions arise with the local community, it can cause lots of problems. So, Silsoe Odours explores strategies to build positive relationships with those around you.[/vc_column_text][vc_separator][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]
COMMUNITY CONCERNS
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ENGAGING WITH THE COMMUNITY
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You may wish to conduct community outreach programs. Informational meetings and online forums can be constructive. Share details of your odour control measures. And, how you meet your regulatory odour requirements. Regular updates, brochures and online resources can help you communicate these messages. Aim to educate the community about your actions and listen to their concerns. This simple approach will help you build trust. It also demonstrates your commitment to minimising the impact of odour emissions.[/vc_column_text][vc_message color=”info”]
THE POWER OF DIRECT COMMUNITY FEEDBACK
Encourage the community to complain directly to the operator (rather than the regulator). By doing this, you can tackle issues as they occur and prevent them from getting out of hand. So, a faster resolution for the complainant, and a win all around.[/vc_message][vc_column_text]
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ODOUR MANAGEMENT & REGULATORY COMPLIANCE
[/vc_column_text][vc_column_text]Operators in regulated industries are subject to operating permits. This usually includes odour limits. If you breach these limits, you may face fines, legal action, or shutdowns. So, you must properly manage odours as part of your regulatory obligations. Failing to do so also risks harming your reputation in the community. This can lead to odour complaints, which may trigger investigations from the regulator. Thus it is vital to maintain positive community relations.
You should also seek to understand your site’s possible sources of odour emissions. This may include:
- inadequate ventilation systems
- improper storage and handling
- equipment malfunctions
- poorly sealed buildings.
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MEASURING SUCCESS
[/vc_column_text][vc_column_text]Showing tangible results is a great way of demonstrating your odour management success. Key Performance Indicators (KPIs) and evaluation metrics can help you understand what works. These will vary depending on the industry and the nature of the site. However, here are a couple of examples that are worth considering:
Odour Complaints
Record the number of odour-related complaints you receive. Do this both before and after implementing specific odour management initiatives. This will help you assess your odour control and community engagement efforts.
Odour Measurement and Sampling
Conduct odour sampling regularly. You can use the data to show quantitative improvements in emissions. It will also highlight how well abatement equipment is working. And when problems arise, you will be able to spot them quickly.
Strategic Benchmarking
Compare your odour emissions against the limits specified in your operating permit. You can also compare it with similar facilities or operations. If your site performs well, it will help bolster your public relations. In turn, this will enhance your reputation in the community even further.[/vc_column_text][vc_separator][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]
TAKE ACTION ON ODOUR MANAGEMENT & YOUR COMMUNITY RELATIONS
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