HOW TO REPORT AN ODOUR COMPLAINT
Unpleasant odours can be frustrating when they impact your home and working life. By reporting them, you can improve the situation. And, it helps operators reduce their emissions. In this guide, we explain how to report an odour complaint to achieve the best results. We also look at how complaints can benefit operators responsible for managing odours.
IDENTIFY THE ODOUR
To report an odour, you need to gather details about the problem. Identify the source, nature and characteristics of the odour in question. Is it a one-time problem or a recurring one? Make a note of when and where you noticed it, how strong it was and how long it lasted. Weather conditions and temperature play a role too. Also, note any specific details about the smell itself. For example, does it smell fruity, rotten, burnt or mouldy?
Please make sure the odour is being emitted by the operator you are complaining about. Sometimes, odours with similar descriptions can be from another source.
If the odour occurs regularly, a smell diary can be a useful tool. The Environment Agency provides a template in their H4 Odour Guidance (page 29).
REPORT YOUR ODOUR COMPLAINT
HOW CAN AN ODOUR COMPLAINT BENEFIT THE OPERATOR?
Odour complaints serve as an early warning system for operators. Upon receiving a complaint, investigate and address the issue before it becomes severe. This proactive approach can help you maintain compliance with your operating permits. It also lowers the risk of fines and legal issues. You show your commitment to being a responsible neighbour and fostering community relations. Each complaint also provides you with valuable data. They can show you which processes and practices are problematic. You can then make informed decisions about process modifications and odour control strategies.
SPEAK TO THE ODOUR EXPERTS
To understand more about odours, you need to speak to the experts. The team at Silsoe Odours help operators from a wide range of industries. To get in touch, you can reach us on 01525 860222, info@silsoeodours.co.uk or by clicking the button below. You can also follow us on LinkedIn, X (previously Twitter) and Facebook.
