Building 42 Wrest Park Silsoe BEDFORD Bedfordshire MK45 4HP
01525 860222
info@silsoeodours.co.uk

SILSOE ODOURS RELEASE CLIENT SATISFACTION SURVEY RESULTS

SILSOE ODOURS RELEASE CLIENT SATISFACTION SURVEY RESULTS

The Silsoe Odours team of specialist odour consultants released their latest client satisfaction survey

CLIENT SATISFACTION SURVEY

At the beginning of 2018, we conducted a client satisfaction survey. Firstly, many thanks to all who participated; we really appreciate your support. Our goal is to work with and listen to our clients. We wanted to know what you expect from your odour consultants. Specifically, we asked what we are doing well and where we can improve. Your feedback helps us to maintain continuous best practice across our operations. So, here’s what you told us…

HOW YOU RATE OUR ODOUR CONSULTANTS’ SERVICE QUALITY

We are delighted to see that you rate our services highly. 72% of you gave our services the highest rating of very good. 21% gave a rating of good. And, importantly, not one respondent rated our services as poor.

93% rate our services as good or very good

HOW IT BREAKS DOWN

Here’s how you rate us for the individual odour services we offer at Silsoe Odours. The percentage of respondents rating each service as good or very good is as follows:

  • Odour sampling survey – 92%
  • Sniff survey – 88%
  • Dispersion modelling – 100%
  • Laboratory testing – 94%
  • Odour sensitivity testing – 100%
  • Training – 91%

As you can imagine, we are pretty pleased with such great results! But rest assured, we will continue to work hard to make these results even better for next year.

WHAT OUR ODOUR CONSULTANTS DO REALLY WELL

As we said, we are really pleased to see this positive feedback for our odour consultants. Here are a few examples of why you like working with us.

Great customer service, always helpful and informative.

Know what they’re talking about.

Quick turnover on enquiry, always quick and highly efficient.

Great respect for Silsoe Odours. Think they are thorough and professional.

Can’t fault them.

Excellent reputation, Silsoe Odours are well respected in their field.

Silsoe Odours are good at their job, good to work with, nice people.

Enjoy working with Silsoe Odours, it’s a more personal service.

WHAT WE WILL WORK ON

Here is what you told us we could improve on. Not only that, but also what we plan to do about it.

Would use Silsoe Odours more if they had the MCERTS accreditation

Our Director, Robert Sneath, holds an MCERTS Personal Competency Standard for Manual Stack-Emission Monitoring. A few of our customers have asked us to get additional MCERTS accreditation for stack sampling. The process is underway, and we expect to update you on this in the next few months.

Silsoe Odours should ‘push their noses out in the market more’

We don’t talk to you enough! Our odour consultants have a wealth of knowledge about the odour industry. So in future, we plan to share our insights with you more. We will do so by email, on the Silsoe Odours blog and LinkedIn. To start with, here is a really informative article on the European odour standard EN13725.

Location of provider is important because of 30 hour turnaround needed on results

We know it is critical to achieve this. In fact, we have several ways to accommodate it wherever you are based. For example, we frequently process odour samples from Scotland and Ireland within this timeline. We are happy to run through the logistics of achieving the deadline for any of your projects.

THANK YOU FOR YOUR SUPPORT

Finally, thank you again for your support in taking part in our client satisfaction survey. And indeed, for using our odour services. Our clients are at the heart of what we do every day. So, it is really important to hear what you think. If you didn’t manage to give us your feedback, there is still time. We are always interested to hear from you. Please just give our odour consultants a call on 01525 860222 or click below to get in touch.

Updated 28th April 2021

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