Building 42 Wrest Park Silsoe BEDFORD Bedfordshire MK45 4HP
01525 860222
info@silsoeodours.co.uk

ODOUR CONSULTANTS RELEASE CLIENT SURVEY RESULTS FOR 2021

ODOUR CONSULTANTS RELEASE CLIENT SURVEY RESULTS FOR 2021

The odour consultants at Silsoe Odours have released the results of their 2021 client satisfaction survey

2021 CLIENT SURVEY RESULTS

At Silsoe Odours, our team of odour consultants focus heavily on client experience. In fact, it is central to how we approach our work. We don’t just want to deliver the highest quality scientific data. We want to do it in a way that makes your life easy and delivers the answers you need. Our mission is to exceed your expectations.

That is why, every year, we ask you to take part in our annual client satisfaction survey. The insights you give really help us to understand where we are delivering great service and if we have any areas where we can improve. We will use the results to ensure our odour consultants continue to provide you with the highest quality services.

Thank you to all of our clients who participated in this year’s survey.

99% RATE OUR SERVICES ‘VERY GOOD’ OR ‘GOOD’

Our specialist team of odour consultants work incredibly hard to deliver a first-class service for our clients. So, we find it really encouraging to see this reflected in the 2021 client satisfaction survey results.

Over the last year, 99% of you rated our services as ‘very good’ or ‘good’ across all our odour services. This includes a whopping 72% rating as ‘very good’, 27% as ‘good’ and just 1% as ‘OK’.

The results also represent a slight 1% improvement from last year, where 98% of you rated our services ‘very good’ or ‘good’.

Here are some of our odour consultants in the process of delivering our highly rated odour services:

HOW WE RESPONDED TO CORONAVIRUS

Visitors to the Silsoe Odours laboratory will notice new measures in place which adhere to coronavirus guidelines.Over the past year, the world has faced new and unprecedented challenges. So for 2021, we must understand if our response to the coronavirus pandemic is adequate. We have put new measures in place in our UKAS-accredited lab and for our odour consultants on site. So, we are pleased to see that you are happy with the team and these new measures. Here is what you told us.

Robert [Sneath] was able to give detailed updates on how operations would continue and Covid health & safety regarding site visits.

Silsoe Odours are proactive in asking what measures we require and need in place.

Came in for odour sensitivity testing and found there were measures in place – screen partitions, social distancing etc.

Extra measures are in place on-site. Screens are up around the olfactometer and social distancing is being practised.

When on-site, they always confirm to stringent site regulations.

The requirements appear to be being adhered to.

WHAT YOU SAID ABOUT OUR ODOUR CONSULTANTS

Here are a couple of the things you told us about our odour consultants and your experience of working with Silsoe Odours this year.

Robert [Sneath] helped us to win a project and helped our client respond to environmental health. He is very professional. I’m very happy with the service Silsoe has provided and have since recommended Silsoe throughout the company.

The regulator recommended a number of companies. I chose Silsoe as Robert was very understanding and patient, answered the questions and queries I had.

STILL TIME TO GIVE FEEDBACK

We consider understanding your views to be very much an ongoing process. You must have a great experience working with us. That is why we welcome your feedback not only during the client satisfaction survey process but also throughout the year. So, please do take a few minutes to tell us about your experience with our odour consultants.

The short survey will help us improve our service even further. What’s more, you can of course also give us a call on 01525 860222 with any feedback. As always, we love to hear from you.

SPEAK TO OUR ODOUR CONSULTANTS TODAY

Finally, to speak to one of our odour consultants, please give us a call on 01525 860222. Whether you would like to give feedback, find out more about our services or have a query, we are here to help. You can also follow us on LinkedIn, Twitter and Facebook to find out more about what we get up to.

Updated 5th May 2021.

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