2020 CLIENT SURVEY RESULTS
We ask our clients to participate in a client satisfaction survey at the start of each year. You really help us to understand where we’re delivering great service and where we have opportunities to improve. We aim to ensure Silsoe Odours continues to provide you with the highest quality services from our odour consultants. We’re very grateful to all of you who participated in this year’s survey and pleased to now be able to share the results.
98% RATE SERVICES ‘GOOD’ OR ‘VERY GOOD’
Our specialist team of odour consultants work incredibly hard to deliver a first class service for our clients. So, we find it really encouraging to see this reflected in the results of this year’s client satisfaction survey. 98% of you rate us ‘good’ or ‘very good’ across all our odour services.
Here are a few of the things you told us about our odour consultants and your experience of working with Silsoe Odours this year:
Silsoe Odours are very professional, everything is competently done. They are reliable and recognised as industry experts.
I’m very happy with the service Silsoe Odours provide. I highly rate and recommend them.
Always very impressed with Silsoe’s service.
I have confidence in the service Silsoe Odours provides.
Quick turnaround on reports. Flexible couriering service.
It’s great that they provide interpretation and additional commentary and advice, as well as odour sample assessment.
TELL US WHAT YOU THINK
We consider it paramount that you have a great experience working with us. That’s why we welcome your feedback not only during the annual customer satisfaction survey, but also throughout the year. If you’d like to tell us how we’re doing, you can do so here. It’s a short survey which takes less than five minutes to complete. You can also use it to tell us anything that you may not think of during the normal course of our business communication. Of course, you can also give us a call on 01525 860222 with any feedback.
SPEAK TO OUR ODOUR CONSULTANTS TODAY
If you’d like to speak to one of our odour consultants, please do give us a call on 01525 860222. We love to hear from you – whether you’d like to give feedback, find out more about our services or just have a query.
You can also follow us on LinkedIn to find out more about what we get up to.